This Guide will show you some of the questions you will want to ask the Seller.
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Once you have picked out the vehicle you would like to inquire on, print out one of the phone logs.
These handy tools to help you get the valuable information that will be used to determine whether or not a vehicle is worth going to test drive.
Before you make the call, fill out the top of the phone log so you don't forget which vehicle you are calling on. The first question to ask is the mileage.
All too often, sellers neglect this information, especially if it is in excess of 100,000. Though this sometimes resents a problem financing, it doesn't always
mean that the car is not a good buy. Most properly maintained cars can drive many miles beyond 100k so don't let this deter you, as long as the
sales price reflects the excessive mileage. The second question should be in reference to how long they have owned the car. This will help to get a better
history if they have owned it for many years.
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The next series of questions should include vehicle exterior color, interior color, body conditions, if it has been in an accident, automatic or manual
transmission, and any other options it may have. Follow the phone log to make sure you don't forget anything.
Once you have the general information, it's time to ask a few questions to determine how much maintenance has been performed and how much has been neglected. The
idea is to find out to what extent the seller took care of the vehicle. Start by asking them 'What work has been performed on the car recently?' This will let you know
exactly what has been done on the vehicle. For every item they state, ask how long ago it was performed. If you purchase the vehicle, this will be great information to help
with your cars maintenance. Also be sure to find out who did the work, if any was done.
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Follow the Checklists.
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Next, ask them 'What still needs to be fixed on the car?' Since the seller is already talking about the
car's previous problems, they may be more likely to volunteer information regarding additional issues. Asking
simple 'yes' or 'no' questions will offer the seller an easy way out, which some opt to take. Also, listen to how
quickly they respond. Are they hesitant? If you are satisfied with the information you have collected, then
proceed to get directions including the address, color of home, and any landmarks to look out for.
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If the seller tells you the vehicle is still under the factory warranty, ask them about how much time and
miles are left. If you decide you want the vehicle, you will want to get the ISD so you know exactly when the
warranty will expire! If the customer still has a lien on the vehicle, the procedure to close the sale will be
different, so make sure you bring the correct paperwork with you if you decide to purchase. For more
information on a vehicle's ISD, visit the Resources page.
Before you go to look at any vehicles, its a good idea to do a search to see if you can find similar
make & model vehicles around the same price with similar mileage as well as options. You can either look
through the newspaper, car-selling magazines, or you can use the internet. Even if you don't primarily intend
to look at these vehicles, they can be crucial later in the negotiation process to make sure you're getting a good value.
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By bringing ads from other sellers, you will have a visual comparison when it comes the sales price of the
vehicle. Try to keep the options and mileage as close as possible.
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